FAQs

Choose your products and any required options, add them to your basket, then continue to checkout. Check your details and total before paying through the payment provider shown. If an item or option is unavailable, choose another or contact us for help.

Enter your destination at checkout to see available delivery options and the charge. If no option is available, contact us before ordering. Our Shipping policy explains delivery and tracking.

Timing depends on your destination and the delivery option available for your order. Refer to any estimate supplied with your order or contact us for an update. Please ask before purchasing if you need an item for a particular date.

Use the private tracking link supplied for your order to see its delivery stage and any available carrier information. Keep the link private. If you cannot find it or an update is unclear, contact us with your order number.

Contact us as soon as possible with your order number and the change you need. What we can change depends on the fulfilment stage, without affecting any cancellation right you have under applicable law.

For our voluntary change-of-mind offer, contact us within 14 days of delivery. Items must be unused and unopened with hygiene seals intact. Faulty, unsafe, misdescribed or incorrect items are handled separately and your legal rights are unaffected. Read Returns & refunds for the full process.

Keep the item and packaging and contact us promptly with your order number and a description of the issue. We will explain the information needed and help arrange the appropriate remedy.

Enter your code at checkout before continuing to payment. Eligibility is checked against your basket and the promotion's conditions. Review the updated total before paying.

The options available at checkout will show whether you can continue as a guest or need to sign in. A verified account can connect eligible order history and saved favourites. Use the same email address as your order to help link eligible purchases.

Use Contact us for order, delivery, product, returns or privacy questions. Include your order number where relevant, but never passwords or full card details. To stop marketing emails, use the unsubscribe link in an email. Order and support messages are separate.