Privacy policy
This notice explains how Guchiel Beauty handles information when you browse, shop, create an account or contact customer care.
Information we use
We use the information you provide to shop or contact us, such as your name, email address, delivery address, telephone number where requested, order details and messages. If you create an account, we also use account identifiers and information needed to authenticate you. Our services may process technical information such as your browser, device, network address and security events to operate and protect the store. Please do not include passwords, full payment-card details or unnecessary sensitive information in a customer-care message.
Why we use it
We use information to process and deliver purchases, provide order updates, manage accounts and favourites, answer enquiries, handle returns, prevent fraud and keep the website reliable. We also use records where necessary to meet accounting, tax and other legal duties. Where the law requires a legal basis, these purposes rely on performing a contract, complying with legal obligations, our legitimate interests in running a secure store where appropriate, or your consent. We do not treat a purchase as permission to send marketing.
Payments and service providers
Payment details are handled by the payment provider shown at checkout. We receive the payment status and transaction references needed to manage your order. Do not send full card details to customer care. We share information with providers that help us host and operate the store, authenticate accounts, process payments, deliver orders, send email and respond to support requests, as needed for those services. We may also disclose information when legally required or necessary to protect rights and prevent fraud. We do not sell your personal information.
Cookies and browser storage
The website uses cookies and browser storage for functions such as keeping your basket, maintaining a checkout session, signing in and remembering favourites. Guest basket and favourite choices can remain on your device until you clear them. Signing into an account can connect eligible favourites across devices. You can manage storage through your browser settings. Blocking or clearing necessary storage may sign you out or remove saved basket and favourite choices. Where optional tracking requires consent, it should only operate with the required permission.
Email preferences
If you sign up for email updates, we ask you to confirm your subscription. You can withdraw marketing consent using the unsubscribe link in a marketing email. Providing an optional telephone number does not, by itself, subscribe you to SMS marketing. Essential messages about an order, payment, account or support request are separate from marketing and may still be sent when needed to provide the service.
Keeping information secure
We use access controls and other technical and organisational measures appropriate to the information we handle. No online service can guarantee absolute security. Keep your sign-in details and private order links confidential. We keep information for as long as needed for its purpose, including fulfilling orders, resolving enquiries and meeting legal, accounting or dispute obligations. Some transaction records may need to remain after account information is removed. Service providers may process information in other countries; applicable safeguards must be used where required.
Your choices and rights
Depending on the law that applies to you, you may have rights to access, correct, delete or obtain a copy of your personal information, object to or restrict certain processing, and withdraw consent. You may also complain to the relevant data-protection authority. Use Contact us to make a privacy request. We may ask for enough information to verify your identity and locate the relevant records. We will explain any legal restriction or record we must retain. Withdrawing consent does not affect processing that was lawful before withdrawal.
Questions and updates
Guchiel Beauty is the trading name used by this store. For privacy questions or requests, contact customer care using the Contact us page and state that your message concerns privacy. We may update this notice when our services or practices change. The version on this page describes our current approach; material changes will be communicated where required.
Need a hand?
Our customer-care form is the best place to ask about an order, a product or these policies.