Terms of service
These terms explain the basis on which you use the Guchiel Beauty website and place an order. Please read them alongside our Shipping, Returns & refunds and Privacy pages.
Using the store
Use the website lawfully and provide accurate information when ordering or creating an account. Keep account access and private order links secure. If you think someone has accessed your account without permission, contact customer care promptly. Do not misuse the website, interfere with its security or use it to submit unlawful or misleading material. You must have the legal capacity or appropriate authorisation to make a purchase.
Products and information
Product descriptions, available options and prices are shown on the relevant product page. Images are intended to help you choose; screens can display colours differently. This does not limit your right to receive items that match their description. Read the product label and instructions before use. Product information on this store does not replace advice from a qualified professional about your individual needs. Contact us before purchase if you need clarification about an item.
Prices, promotions and payment
The currency and prices shown in the store apply to your selection. Delivery charges and any applicable adjustments are shown in the checkout total before payment. Promotion codes are checked for eligibility and may be subject to stated conditions or expiry dates. Payment is processed by the provider shown at checkout. If there is an obvious pricing error, an unavailable item or a payment problem, we will contact you to resolve it. We will not charge an increased amount without your agreement; if an order cannot proceed, any amount due back will be refunded.
Orders and fulfilment
Check your items, delivery details and total carefully before paying. An acknowledgement records receipt of your order. We may need to verify payment, stock and delivery availability before confirming fulfilment. If we cannot fulfil an order, we will explain the issue and arrange an appropriate resolution or refund. We will not replace an item with a different product without your agreement. Contact us promptly if you need to change or cancel an order.
Delivery, returns and your rights
Delivery availability, charges and handling are described on our Shipping policy page. Our Returns & refunds page explains change-of-mind returns and help for damaged, faulty or incorrect items. Nothing in these terms excludes or limits consumer rights, remedies or liabilities that cannot lawfully be excluded. Where mandatory law gives you stronger rights than these terms, those rights apply.
Website content and availability
The store's branding, photographs, written content and other materials belong to their respective owners or are used with permission. You may browse and use the website for personal shopping; other use requires the relevant permission unless the law allows it. We aim to keep the website available and accurate, but access may be interrupted for maintenance or reasons outside our control. We will take reasonable care to correct errors brought to our attention.
Questions, complaints and changes
If you have a question or complaint, use Contact us and include your order number where relevant. We will work with you to understand and resolve the issue. You remain free to use any complaint or dispute-resolution route available under applicable law. We may update these terms for future use of the website. Changes do not retrospectively remove rights attached to an existing order. Keep a copy of the terms and order information that apply to your purchase.
Need a hand?
Our customer-care form is the best place to ask about an order, a product or these policies.